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Aaron did a great job. I appreciate all the pictures and detailed invoice from my maintenance visit. Aaron was very accommodating since I needed to leave for work.
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Unfortunately the job i need done seems to be nearly impossible. Not sure where to go from here, but the guy that came out to have a look gave me as much input as he possibly could. He showed up within the givin time, and was friendly.
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I was very pleased with the tech and his politeness and also please with the cost.
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Well, what can I say, Aaron is the nicest guy ever. He follows every instruction and provides everything we need to know of. He is very energetic and fun to work with. Loved that guy. Thank you
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Brennan G was the technician. This young man was very professional, courteous, and knowledgeable. He is welcome back anytime!
Response from Mason Air Conditioning & Heating:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Very professional.
Response from Mason Air Conditioning & Heating:
We are so grateful for your kind words.
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Technician tory blasus is very professional. Respect my culture. He did not wear his shoe Inside in my Asians family. He explained everything. Moreover, he go above and beyond try to find the AC according to my request and stay in budget range. Furthermore, he is able to provide deal the other companies provided. In the end, he also provided with undeniable deal for my AC. I have over 10 different companies, and I almost selected my first choice. I get recommended from other customers who have experienced with Mason companies. I did not have any expectations, but I was wrong. Tony was blown my mind and provide good information with the deal that I can't say no.
Response from Mason Air Conditioning & Heating:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Tory is the most efficient person in his field that l have met in years , straight to the problem and fixing what was needed , he is a very helpful and has a beautiful personality , well done sir ,💯👍 thank you for your help , will recommend your company often
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Job well done ,fast and very nice person to represent your company , well done sir , we will gladly recommend your company
Response from Mason Air Conditioning & Heating:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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Need to adjust and balance airflow by volume dampers. Sending install crew back out here to balance airflow.
No cooling, went to remove light fixture from ceiling and air-conditioning came on. There may be an electrical issue in ceiling with light fixture and other wiring. Client just had electrical breakers replaced in panel. There may be other electrical issues. Advised client to call electrician.
No cooling, indoor fan and outdoor fan are running, however, the compressor is not. Found bad outdoor capacitor. Also did a complete evaluation on AC system. Could not check refrigerant levels because compressor was not running. Noticed evaporator coil and condenser coil were very dirty, disconnect box plug is passing voltage to condenser when plug is pulled out, contactor is burnt and pitted, and compressor has high startup amps. Gave client solutions for issues with system. Client needs to speak with spouse to approve any recommendations and spouse is not reachable at this time. This is a rental property And they will get back to us by tomorrow if they would like to move forward with any repairs.
Change out blower motor unit is up and cooling homeowner paid cash took a photo of what he gave me and then I changed out the difference
Need to call carrier to get a blower motor and can’t do anything at the moment because carrier is closed. Blower motor is seized up.
Diagnostic completed. Found condenser not activating when called. Compressor and fan motor both buzzing and hot to touch. Removed high voltage and inspected controls. Found hermetic capacitor swollen and testing at 0ufd. Component failed. Recommend collect client replace component and begin maintenance program to provide regular inspections and testing of HVAC and other systems. Discussed options for adding additional properties client owns to maintenance program. Client chose to repair system and enroll in maintenance plan. Repair completed and system cooking. Balance collected via cc.
@Quiara Van Duzen @Peter Spoto @James Renfroe Gary Eidwell 9050 53rd Way Pinellas Park, FL 33782 Install date 09/10/2025 Vertical in the garage 3 ton carrier hp Air handler: FJ4DNXB36 Condenser: GH5SAN43600A 10 kw heater Keep media filter 3 Ton Carrier 14.3 SEER2 Heat Pump Hurricane straps Locking caps Thermostat Electric heater Float switch 10 year part warranty 1 year labor warranty Customer paid in full with check check number 1078 Job total $9800
Did a free estimate for a homeowner got a lot of pictures of the ducks homeowner is getting multiple quotes. They’re gonna make a decision by Friday.
No cooling, we were just out here and determined that system was very low on refrigerant. Client wanted an estimate to replace system. Gave client options to replace, client will be making the decision by Thursday this week.
Client getting odor coming from vents. Explain to client that we will have to come back with a camera to do a ductwork inspection. Explained to client that there will be a charge to inspect ductwork unless issue was caused by installation.
Found capacitor for indoor equipment fan complety failed. This caused the equipment to freeze up. Replaced part and system is operating at this time. Outdoor equipment in Nortek 2021, indoor Goodman 2014
Water leaking from air handler, checked drain line, drain is draining fine and is not backed up. Issue was that static pressure is high due to dirty air filter and too thick of air filter. Client is currently using a Merv 11 air filter and should put a Merv five in there to reduce static pressure in the system. Also condenser coil is dirty and condenser fan is over amping. Replaced air filter for client and advised to switch to a lower Merv rated filter. Also client approved to have condenser coil cleaned, however, needs to talk with spouse about any other recommendations made. System is nine years old and recommended replacing due to age and cost of repairs. Period system is running and operating OK at this time.
Low volt really bad outside Cap on way out, condenser comes on sometimes, when i arrived was was working Needed to remove schedule on the thermostat Reprogram thermostat Replace cap Low volt outside fix James friend, is not available at the moment due to meetings, send link for payment please No email on file James returned for lack of air flow Found flat roof home with no access to duct work and spare bedrooms, kitchen, and living room with lack of flow. Found blower speed tap on low. Increased to high speed to gain more flow and advised client to purchase new high flow grills for kitchen area to gain better control of air movement from vent the kitchen has a 3 way grill and is forcing air to ceiling. Relocated condensate pump for access to filter due to return air filter only has a piece of flex laying behind it and is actually too small for the size system it has in it. There is no safety’s for water over flow as well. Hopefully these adjustments will improve the air in home
Condenser breaker tripping. High voltage grounded between breaker panel and disconnect. No fault of HVAC equipment, send electrician.
System critically low on refrigerant after recharge yesterday by third party. System has been inoperable for over a year. Provided estimate for leak search but advised that without warranty repair cost will be significant. Recommend replacing equipment.